Claims Team Leader

We’re looking for a Claims Team Leader to help shape the future of our Claims Customer Experience Team in our Galway or Cork office. In this role, you’ll guide, coach and support a team of Claims Advisors to deliver excellent service, manage indemnity spend and build positive outcomes for our customers. You’ll lead with empathy and clarity, bringing people through change while ensuring they feel supported, informed and empowered. You’ll also play an influential role in improving how we work—spotting opportunities to simplify, modernise and enhance our end‑to‑end claims journey. If you enjoy leading people, making confident decisions and driving continuous improvement, this is a role where you can make a real impact.

• Lead, motivate and support a team of Claims Advisors to achieve strong performance, great customer outcomes and effective indemnity management
• Provide clear direction, regular feedback and constructive coaching to help colleagues grow and succeed
• Guide the team through change, ensuring effective training, development and technical progression in claims management
• Handle complex customer complaints and ensure they are resolved in line with Consumer Protection Code principles
• Build strong stakeholder relationships and act as the senior escalation point for cases within your authority

• Demonstrated leadership experience with the ability to support teams through change
• Strong communication skills—clear, empathetic and confident in both written and verbal interactions
• Technical knowledge of Personal and Commercial Motor Insurance with minimum CIP Qualification
• Experience coaching others, giving constructive feedback and supporting career development
• Ability to oversee training, mentoring and supervision of new colleagues
• A continuous improvement mindset, with the ability to use data and insight to identify performance blockers and improve processes

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• Cycle to Work benefit scheme

• TaxSaver Travel Scheme

• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Employee Assistance Programme

• Volunteering days

• Professional qualification support and transparent career progression plans

Fitness and Probity 
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending atleast 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Paddy.ODoherty@aviva.com