Counter Fraud Triage Handler

Location: Glasgow/Perth

Counter Fraud Triage Handler – Salary circa £30,000

We are looking for a colleague to join our property claims triage team. This is the perfect role for you if you have experience in insurance claims and would like to build a career in counter fraud!

A bit about the job:

This role helps Aviva detect and prevent property fraud by reviewing claims and identifying those that need further investigation. You’ll be part of a specialist team that works closely with frontline claims handlers and analytics tools to assess risk, provide feedback, and support learning. You’ll be accountable for making referral decisions, sharing insights, and delivering targeted training to improve fraud awareness and capability across the business.

Skills and experience we’re looking for:

• Experience working in the insurance industry or in a counter fraud role.
• Desirable but not essential, ability to provide feedback/coaching to internal claims teams
• The ability to effectively manage personal workload.
• Excellent communication skills – written and verbal.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £30,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to beatrix.rozsa@aviva.com