Customer Experience Administrator

We have a role available in our Customer Experience Team in the Cherrywood, Dublin office. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging life/pensions environment. The successful candidate will be dealing with customer queries and requests in relation to existing business, so the role holder will have a varied working day.

Duties & Responsibilities:

• Dealing with brokers and customers on policy details, both verbally and in writing, while processing customer requests and payments to a high standard and within legislative and payroll timeframes.
• Ensuring all required information is checked and issued in compliance with regulatory and business requirements.
• Completing transactions within specified timeframes and to the required quality standards.
• Developing and maintaining strong working relationships with internal and external business partners, while liaising with internal departments to resolve ongoing queries.
• Investigating and resolving customer complaints, supporting the Team Leader, and consistently delivering excellent customer service.

Skills & Experiences:

• Strong written communication, interpersonal, problem-solving, and organisational skills, with the ability to adapt effectively to change.
• Good knowledge of the life and pensions industry, including products, regulatory requirements, and a commitment to ongoing professional development.
• Ability to work independently and collaboratively as part of a team, maintaining a customer-focused approach and delivering excellent customer service.
• Strong organisational skills, with the ability to prioritise workloads, meet critical deadlines, and provide regular feedback to the Team Leader on team activities.
• Proficient in Microsoft Office and able to learn new systems quickly, demonstrating energy, drive, and a positive "can-do" attitude.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €28,000 and €35,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact martin.toth@aviva.com