Customer Reception Advisor

Customer Reception Advisor – Salary circa £26,700

Are you someone who enjoys helping customers and making a difference when they need support most?

This is a great job for someone with customer service or administration experience who is confident speaking with customers and handling a range of enquiries. You may have worked in a contact centre, customer support, or administrative role and be looking to build your career in a professional services environment.

A bit about the job:

Our Legal Advice Line team is often the first point of contact for customers seeking legal support. You'll help customers access the right advice by understanding their needs, setting up enquiries, and managing referrals to our Legal Advisors. You'll work closely with colleagues across the department to ensure customers receive a smooth and supportive experience. You'll be accountable for maintaining accurate records, coordinating enquiries, and helping legal advice reach customers within agreed timescales. Your contribution will help deliver an inclusive and accessible service that customers can trust.

Skills and experience we're looking for:

• Strong customer service skills with the ability to build rapport and show empathy in difficult situations.
• Excellent communication skills and a confident, professional telephone manner.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Comfortable working in a busy environment and prioritising workloads effectively.
• Experience using customer, case management, or administrative systems would be beneficial.

Our Reception team works a rotating shift pattern of 8:00am-4:00pm, 9:00am-5:00pm, and 10:00am-6:00pm

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary circa £26.700 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email martin.toth@aviva.com.