Legal Assistant, Claims Support Team

Legal Assistant, Claims Support Team - Salary £26,700

Location – Bristol

Join a team that makes a real difference

We're looking for a highly organised and proactive Legal Assistant to join our Consumer Services Department. This is an excellent opportunity for someone who enjoys working in a fast-paced legal environment and wants to play a key role in supporting clients through the early stages of their legal claims.

A bit about the job:

As a Legal Assistant, you'll provide vital support across Contract, Property and Employment claims, helping ensure cases are progressed efficiently from instruction through to allocation. You'll work closely with experienced claim handlers and litigators, allowing them to focus on delivering the best possible outcomes for clients while you provide essential administrative and case management support.

Skills and experience we’re looking for:

• Proficient with the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Teams, with the ability to produce professional correspondence, manage calendars, maintain accurate records and support administrative processes efficiently.
• Previous experience within a legal practice is highly desirable, alongside experience in an administrative, legal support or legal assistant role. Demonstrates an understanding of legal processes, document management, client confidentiality and the importance of accuracy in a professional services environment.
• Excellent and professional telephone manner, with the ability to communicate confidently and courteously with clients, colleagues and external contacts, ensuring a positive experience while handling enquiries effectively and sensitively.
• Confident building and maintaining relationships with a wide range of internal and external stakeholders, including clients, legal professionals, barristers, courts and expert witnesses. Able to collaborate effectively, manage expectations and communicate clearly across all levels while maintaining a professional and client-focused approach.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary £26,700 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email martin.toth@aviva.com.