Customer Research & Insight Manager

Customer Research & Insight Manager

Location – York, Norwich, Bristol or London based (50% hybrid working)

Salary: circa £50,000 (national) - circa £60,000 (London)

We’re looking for a Customer Research & Insight Manager to join our Customer Insight team and help us make smarter, more customer‑focused decisions about how we communicate and build our brand.

A bit about the job:

In this role, you’ll work with the Customer Insight Lead with the  design and deliver high‑quality primary research with a strong focus on communications development, creative testing and brand health. You’ll work closely with major research partners to run studies end‑to‑end, ensuring we get robust insight that helps us understand what resonates with customers and why.

You’ll support teams across Brand, Marketing, Comms and Strategy, testing ideas, refining messages, evaluating creative work and helping track how our brand is performing over time. You’ll turn data into clear, practical recommendations that help us make confident decisions and create communications that truly work for our customers.

We’re looking for someone who’s curious, collaborative and comfortable managing multiple projects in a fast‑moving environment. Someone with solid hands‑on brand research experience, great stakeholder skills, and a real interest in how brands show up and grow.

Skills and experience we’re looking for:

• Solid hands‑on experience delivering primary research projects (quant, qual or mixed‑method).

• Strong skills in survey design, fieldwork management and data analysis.

• Experience working with large research suppliers.

• Ability to translate complex research findings into clear, actionable insights.

• Proven experience working with brand, comms, creative or strategy teams and managing multiple projects and shifting priorities

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

• Salary around £50,000 (national) - £60,000 (London) - depending on skills, experience, and qualifications

• Bonus opportunity – 10% of annual salary, depending on your performance and the business’

• 29 days of paid leave exclusive of public holidays - with the option of buying or selling additional holiday days

• Generous pension scheme – we’ll contribute up to 14%

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send Balazs Palcsek a mail at balazs.palcsek@aviva.com