DUA Account Handler

DUA Account Handler – Salary Circa £27,000

This is a great job for someone from an insurance or financial services background who has strong communication skills and a keen eye for detail. It would suit someone looking to build a career in underwriting or delegated authority, whether you’re new to this field and eager to learn, or ready to take the next step in your career. If you enjoy working in a fast-paced environment, building positive relationships, and supporting operational improvements, this role could be a great fit. Experience in risk, claims, or similar areas would be an advantage, but full training will be provided.

A bit about the job:

We’re looking for a DUA Account Handler to join our growing Delegated Authority team within Global Corporate & Specialty. You’ll support underwriters with day-to-day operations, helping deliver excellent service to brokers and customers while ensuring processes run efficiently. The role exists to support business growth and improve operational performance across the team. You’ll also take ownership of your development, building technical knowledge and contributing to continuous improvement initiatives within a collaborative hub environment.

Skills and experience we’re looking for:

• Experience building strong, positive relationships with colleagues and external partners

• Good negotiating, numerical and verbal reasoning skills

• Strong IT skills, including spreadsheets, databases and word processing

• A proactive mindset with a willingness to learn and develop in underwriting

• Experience in Financial Services, Risk, Claims or similar is an advantage (but not essential)

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary Circa £27,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - actual amount depends on your performance and Aviva’s

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email alice.neal@aviva.com.