Aviva
Head of Insurance Operations
Head of Insurance Operations
We’re looking for a strategic leader to head up Insurance Operations at Aviva Life & Pensions Ireland (ALPI). This role is all about delivering exceptional customer outcomes across our Group and Individual Protection products. You’ll lead underwriting, claims, and policy servicing, ensuring compliance and operational excellence while driving innovation and continuous improvement. If you’re passionate about shaping the future of protection insurance and leading high-performing teams, this is your opportunity to make a real impact.
Duties & Responsibilities:
Lead end-to-end servicing for Group and Individual Protection products, ensuring accuracy, compliance, and customer focus.
Oversee medical underwriting and claims management, balancing fairness, risk, and commercial viability.
Drive continuous improvement and innovation, leveraging technology to enhance efficiency.
Manage budgets and optimise resource capacity across onshore and offshore teams.
Champion governance, risk management, and regulatory compliance across all operations.
Skills & Experiences:
Deep knowledge of Group and Individual Protection products, including underwriting and claims.
Strong understanding of Irish regulatory frameworks (Fitness & Probity, Consumer Protection Code, Solvency II).
Proven leadership experience managing large, multi-site teams and regulated functions.
Expertise in operational strategy, process optimisation, and change management.
Excellent stakeholder engagement and relationship management skills.
Experience driving digital transformation and implementing new technologies in underwriting and claims.
Fitness and Probity
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.
What will you get for this role?
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
A competitive market leading salary depending on skills, experience, and qualifications
Generous pension (employee contribution matching of up to 14% if you contribute 8%)
Annual performance related bonus and pay review
Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days
Generous Health & dental insurance contributions after six months
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
TaxSaver Travel Scheme
Up to 40% discount for some Aviva products plus discounts for Friends and Family
Professional qualification support and transparent career progression plans
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martyn Biddulph at martyn.biddulph@aviva.com