Head of Retirement Operations

Head of Retirement Operations

We’re looking for a dynamic leader to head up our Retirement Operations team at Aviva Life & Pensions Ireland (ALPI). This role is all about delivering exceptional customer outcomes across our retirement product lines—ARFs, Annuities, and Bulk Purchase Annuities—while ensuring compliance and operational excellence. You’ll shape scalable service models, lead a high-performing team, and drive innovation to meet evolving customer and regulatory needs. If you’re passionate about making retirement work better for our customers, this is your opportunity to make a real impact.

Duties & Responsibilities:

• Lead end-to-end servicing for retirement products, ensuring accuracy, compliance, and customer focus.

• Design and implement operating models for new propositions like Bulk Purchase Annuities.

• Drive continuous improvement and innovation, leveraging technology to enhance efficiency.

• Manage budgets and optimise resource capacity across onshore and offshore teams.

• Champion governance, risk management, and regulatory compliance across all operations.

Skills & Experiences:

• Deep knowledge of retirement products (ARFs, Annuities, BPAs) and Irish Revenue rules.

• Strong understanding of regulatory frameworks, including MCC and Central Bank standards.

• Proven leadership experience managing multi-disciplinary teams and complex operations.

• Expertise in operational strategy, process optimisation, and change management.

• Excellent stakeholder engagement and relationship management skills.

• Experience implementing Target Operating Models and scaling new propositions.

Fitness and Probity 

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martyn Biddulph at martyn.biddulph@aviva.com