Head of Policy Counter Fraud

Job Title: Head of Policy Counter Fraud

Salary: Competitive + bonus and benefits

Location: London, Norwich, Perth, Glasgow, or Leeds

This is a great job for someone who wants to lead at scale, protect customers, and shape how Aviva tackles policy fraud across Personal Lines.

A bit about the job:

Policy fraud is a growing risk for customers and the insurance industry. This role exists to lead Aviva’s end‑to‑end policy counter‑fraud strategy across our Personal Lines portfolio. You’ll join the Motor leadership team and work closely with colleagues in Underwriting, Pricing, Analytics, Operations and Claims. You’ll lead a large specialist team to prevent fraud, improve performance, and reduce customer harm. You’ll be accountable for delivering around £30m in fraud savings and strengthening Aviva’s position in the UK market.

Skills and experience we’re looking for:

• Demonstrable experience leading large, multi‑disciplinary teams through transformation and change

• Deep understanding of the UK general insurance market, particularly Personal Lines

• Proven experience developing, running and improving counter‑fraud or underwriting solutions

• Strong commercial judgement, with the ability to balance operational delivery and long‑term strategy

• Experience building credibility and influencing senior stakeholders across complex organisations

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 25% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy email Patrick.Archer@Aviva.com.