Head of Wealth Operations

Head of Wealth Operations

We’re looking for an experienced leader to head up Wealth Operations at Aviva Life & Pensions Ireland (ALPI). This role is central to delivering exceptional customer outcomes across pensions, savings, and investment products. You’ll shape scalable service models, lead a large multi-site team, and ensure compliance while driving innovation and continuous improvement. If you’re passionate about operational excellence and making a difference for our customers, this is your opportunity to lead a function that underpins Aviva’s growth ambitions.

Duties & Responsibilities:

• Lead end-to-end servicing for Wealth products, ensuring accuracy, compliance, and customer focus.

• Translate new workplace pension propositions into scalable operational models.

• Drive continuous improvement and innovation, leveraging technology to enhance efficiency.

• Manage budgets and optimise resource capacity across onshore and offshore teams.

• Champion governance, risk management, and regulatory compliance across all operations.

Skills & Experiences:

• Deep knowledge of pensions, savings, and investment operations, including claims and disbursements.

• Strong understanding of Irish regulatory frameworks (Fitness & Probity, SEAR, Consumer Protection Code).

• Proven leadership experience managing large, multi-site teams and complex operations.

• Expertise in operational strategy, process optimisation, and change management.

• Excellent stakeholder engagement and relationship management skills.

• Experience implementing scalable models for new propositions and leading transformation initiatives.

Fitness and Probity 

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martyn Biddulph at martyn.biddulph@aviva.com