Home Desk Technical Lead

Home Claims Desk Technical Lead – Salary circa £45,000-£55,000

Do you have strong buildings technical knowledge and love helping others grow? This could be the perfect next step for you. You’ll coach and support our team while delivering great service to our customers and keeping claims costs under control. If it sounds someone like you, don’t hesitate to apply!

A bit about the job:

You’ll be part of our Home Claims Operation, leading the technical direction of our Desk Claims Teams. That includes Home Desk Consultants and Home Project Managers handling building claims up to £50k.

You’ll guide the team on all technical matters including day to day technical referrals, making sure we deliver great service and manage costs effectively. You’ll also work closely with our people leads to support and upskill the team. You’ll also help shape how we work – improving systems, processes and communication, while keeping a close eye on performance and customer outcomes.

Skills and experience we’re looking for:

• Strong technical knowledge of Home Claims, including philosophies, standards, and policy interpretation.

• Advanced understanding of claims handling, including policy coverage, validation, fraud detection, and the ability to approve or challenge scopes in line with policy standards and best practices.

• Coaching experience with a track record of improving performance and capability.

• Ideally BDMA accredited. HND/HNC in Building Studies or accreditation to CII, RICS, CIOB, CILA (desirable) – or equivalent experience.

• Customer Focused mindset, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £45000 and £55000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary - actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Vivien Gergaly on vivien.gergaly@aviva.com