Technical Claims Specialist

Technical Claims Specialist – Marine - Salary up to £61.000 

This is a great job for someone who... 

…has strong technical marine claims experience and is ready to take the lead on large and complex marine losses. You’ll thrive if you enjoy working with a wide range of stakeholders, making confident decisions, and driving positive outcomes for customers. 

This role suits someone who’s commercially aware, proactive, and excited to shape the future of marine claims at Aviva.

Apply now and be part of an award-winning team at Aviva! 

A bit about the job: 

You’ll manage a portfolio of marine cargo and freight liability claims from notification to settlement, working with internal and external partners to deliver timely, customer-focused outcomes. You’ll lead on complex cases, appoint experts, and identify fraud and recovery opportunities. 

You’ll also support the wider team with training and technical advice and help promote our claims proposition to drive business growth. 

This role sits within our Major and Complex Claims (MCC) team, where collaboration and innovation are key. 

Skills and experience we’re looking for: 

• Strong technical knowledge of marine insurance and marine claims handling 

• Excellent communication and negotiation skills 

• Commercial awareness and confident decision-making 

• Able to coach and support others within team with Technical queries 

• Comfortable using Data and Insights to improve processes 

• Ideally working towards or holding a CII qualification 

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Salary up to £61.000(depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 10 % of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com