IT Service Desk Administrator

Are you passionate about delivering exceptional customer service and meeting IT requirements? Aviva Ireland is seeking a dedicated IT Service Desk Administrator to join our team in our Cork Airport Business Park office on a 12 Month FTC. This role is crucial in providing IT support to our business users, ensuring their technology needs are met efficiently and effectively.

The role may consist of, but not limited to working the Service Bar, Request Management, Desk-Side Engineering, Build and Distribution, Executive Customer Support and Event Support.

Duties & Responsibilities:

• Answer queries and fulfilling requests via phone, email, in person or via the ticketing system.
• Provide on-site support to executives and other priority customers.
• Resolve technical issues and problems where possible or assign/delegate.
• Take ownership of incidents/requests to resolution including all tickets escalated to 3rd party resolving agents.
• Oversee ordering, delivery and recharge of non-standard hardware.
• Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level.

Skills & Experiences:

• Good interpersonal and communication skills
• Good customer service and customer liaison skills
• Understanding of work processes e.g request management, incident management
• Organisational and Time-Management skills are essential for this role
• Good working knowledge of Windows 10,11,Intune and Microsoft Office packages
• Ability to work off own initiative

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Megan.Crabbe@aviva.com