Life Insurance Apprenticeship- Dublin

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?  

Job Description 

At Aviva, we offer a wide range of pension, investment and protection products designed to help our customers navigate their financial futures with confidence. 
 
Our Customer Experience team supports our customers with their queries in relation to our products when they call us, right from the start of their journey with Aviva as a customer. As a Customer Experience apprentice, you will be an excellent communicator, with a great phone manner who can build rapport and show empathy alongside strong listening and questioning skills.  

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. 

From the moment you join us, you’ll be in a valued position where you can own and drive your development to become brilliant and confident in your role here. 

 
Ready to shine bright in your career? 
 
Get to know the role:  
 
Life Insurance Apprentice: You will work alongside and learn from some of the most skilled professionals in the industry. You will be working within teams who are entirely focused on providing the best in class service to our customers with a positive outlook. You’ll also build relationships with other parts of the business. Everything you do will have an impact on Aviva and our customers, so you’ll need to be passionate about delivering the best service and results.  

In your first year you will embark on your college course in Insurance Practitionership with ATU while studying towards your insurance exams with the Life Institute Association (LIA). Full development and support will be given with a mentor, supervisor, buddy and a targeted development programme from the Aviva Group Early Careers team.  

At the end of your 3-year apprenticeship you will have gained a Bachelor of Arts (Honours) in Insurance Practice (Apprenticeship), APA and QFA qualifications alongside professional development modules.  
 
You’ll spend 4 days a week working in the role and 1 day working towards your qualifications. This is a brilliant learning environment – a place where everyone is welcome to share ideas, ask questions, and seek out advice.   
 

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

 
What we’re looking for : 
 
To join us on this apprenticeship you’ll have to  meet the minimum eligibility requirements as set out by the III and ATU Sligo. You will be required to evidence your eligibility prior to starting the apprenticeship to gain entry to the course and employment with Aviva. More information can be viewed here: https://www.earnandlearn.ie/ 

 
You will also need to have:  

• Confidence in communicating with a genuine customer focus. 

• A good analytical mind and enjoy using your problem-solving skills. 

• The desire to build relationships and rapport and feel comfortable engaging with people at all levels of the business and the customer.  

• The ability to manage multiple tasks such as balancing work and study. 

Where will I be based? 

Our Dublin office is in the Cherrywood Business Park, Loughlinstown, Dublin 18.

​​​​​​​ 
How to apply  
The application deadline is 30 April 2025, but we may close it earlier if we get a huge number of brilliant applications.  
 
To help you get prepped, there are four steps you’ll go through to apply for our apprenticeship role(s):   
 
Step one: You’ll complete a short questionnaire and submit a CV. 

 
Step two: You’ll complete online verbal and numerical reasoning tests. 
 
Step three: You’ll be invited to a virtual assessment centre where you’ll get to show us what you're good at and what you enjoy through a variety of exercises. 
 
If you’re successful, we'll offer you an apprenticeship starting in July 2025.  
 
Please note: At Aviva we offer multiple apprentice pathways, of which, this is one. We ask that you only apply for one pathway - the one that most aligns to your strengths and interests. If you do make more than one application, we will only accept your first.  
  

Aviva is for Everyone 

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact saidhbh.goonan1@aviva.com.