Lifestyle Operational Claims Lead

Lifestyle Lead – Salary circa £55,000

This is a great job for someone who enjoys leading people, solving problems, and improving customer experiences. It suits someone confident working with suppliers, comfortable with data, and excited to drive strong operational performance.

A bit about the job

You’ll be accountable for the performance of our Lifestyle claims, covering Travel, Gadget, and Home Emergency within our outsourced supplier partnerships. Your role exists to make sure customer outcomes, service, cost, and regulatory standards remain strong as the Lifestyle business grows. You’ll work closely with senior leaders across Claims to give clear insight, influence decisions, and support future planning. You’ll build trusted relationships with our suppliers and internal teams, ensuring claims are well controlled, consistent, and customer‑focused. You’ll be accountable for delivering great operational results and ensuring our teams have what they need to succeed.

Skills and experience we’re looking for

• Strong operational and people leadership skills.
• Experience in Travel/ Gadget/Home Emergency claims.
• Ability to interpret data and use insight to improve performance.
• Experience building positive relationships with stakeholders.
• Confident communicator who can adapt their style for different audiences.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary circa £55000 (depending on location, skills, experience, and qualifications) 
• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s. 
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
•   Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 
• Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.