New Business Administrator

We’re looking for someone who enjoys supporting administrative tasks and helping teams deliver great outcomes. You’ll join our New Business Team, who manage incoming applications and ensure we meet our regulatory responsibilities. Your work will help us provide a smooth experience for customers and brokers. You’ll take ownership of tasks, keep our processes running well, and help us continuously improve. You’ll play an important role in keeping our service safe, accurate, and customer‑focused.

• Enjoys working in a fast‑paced environment and keeping tasks organised.
• Likes solving problems and suggesting better ways of working.
• Builds positive relationships with colleagues and partners.
• Feels proud delivering excellent service to customers.
• Wants to grow their career in financial services with a supportive team.

• You’ll process new business applications and help us meet our service commitments.
• You’ll support the New Business Team and keep our shared mailbox and workflow running smoothly.
• You’ll help us meet our compliance obligations, including recording errors and risk events correctly.
• You’ll work with internal teams and external partners to resolve queries.
• You’ll deliver a positive customer experience in everything you do.

• Ability to work with high volumes while staying accurate and calm.
• Strong customer focus and a positive, solution‑focused approach.
• Comfortable learning new systems and adapting to change.
• Experience working in a controlled or process‑driven environment.
• Good communication skills and the ability to work well with others.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• TaxSaver Travel Scheme
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Professional qualification support and transparent career progression plans
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com