Pensions Team Leader

We’re looking for a people-first leader to join our Pensions team. Experience within pensions is not necessary but exposure to people management in the financial services sector is essential. You’ll lead a team that supports customers and brokers with their pension needs. This role is all about improving experiences, solving problems, and helping your team grow. You’ll work closely with our Customer Experience Manager to deliver great outcomes. It’s a chance to shape how we work and make a real difference.

Duties & Responsibilities

• Lead and support a high-performing pensions team, including offshore colleagues
• Handle complaints and drive improvements to stop issues recurring
• Manage risk events and ensure corrective actions are in place
• Collaborate with other teams to deliver customer-focused initiatives
• Coach and develop your team to help them thrive

Skills & Experiences

• Experience leading teams in financial services
• APA qualified (QFA or working towards is a plus)
• Strong coaching and leadership skills
• A passion for delivering great customer outcomes
• Confident decision-maker with a focus on continuous improvement

What Will You Get for This Role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance-related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking.
• Generous health & dental insurance contributions after six months.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme.
• Family-friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Employee Assistance Programme.
• Volunteering days.
• Professional qualification support and transparent career progression plans.

Aviva is for Everyone: Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity, or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please Saidhbh.goonan1@aviva.com