Pensions Team Leader

We’re looking for a Pensions Team Leader to join our Pensions Administration team and play a key role in delivering strong outcomes for our customers and broker partners. This leadership role gives you full ownership of a pensions administration portfolio, with responsibility for service delivery, team performance and regulatory excellence. You’ll work closely with our administration partners and internal teams to ensure operations run smoothly and customer queries are resolved with pace and clarity. If you enjoy leading people, improving processes and creating a positive team culture, this is an exciting opportunity to grow your career with us.

• Lead, coach and support a team of Pensions Administrators, ensuring strong performance, engagement and development.
• Manage workflow and resources to ensure work queues are prioritised, monitored and completed accurately and on time.
• Act as an escalation point for complex queries, providing clear guidance and driving positive customer and broker outcomes.
• Promote a culture of accountability, continuous improvement and operational excellence across the team.
• Monitor and manage risk rigorously, ensuring all risk events, breaches and regulatory obligations (Pensions Act, CPC, Consumer Duty) are met.

Skills & Experiences:

• Strong pensions knowledge across ARF, annuity, pre‑retirement and post‑retirement products, with a clear understanding of the regulatory landscape.
• Leadership capability with proven experience coaching, motivating and developing people.
• Excellent communication and relationship‑building skills, able to influence stakeholders at all levels.
• Strong problem‑solving and decision‑making skills, with a solution‑focused and customer‑driven mindset.
• Effective planning and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.
• High energy, resilience and a collaborative approach, with a passion for improving processes and enhancing customer outcomes.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• TaxSaver Travel Scheme
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Professional qualification support and transparent career progression plans
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Kate.OHara@aviva.com