Personal Lines Claims Service, Demand and Opex

Personal Lines Claims Service, Demand and Opex

Salary circa £60000, depending on skills and experience

Are you someone who loves working with data, enjoys collaborating with others, and wants to make a real impact?

If you're passionate about delivering great customer outcomes, driving performance, and influencing senior stakeholders — this could be your next big move.

A bit about the job

Your role is all about helping us understand what’s really going on in Motor, Home and Lifestyle claims — and using that insight to make things better. Working closely with the Personal Lines Performance Lead, you’ll spot patterns, shape smarter decisions, and help us improve how we support our customers.

You’ll do this by forecasting demand, planning resources, building schedules and supporting service delivery — always with a clear view of what ‘good’ looks like. You’ll also help shape recruitment and budget plans, making sure we’ve got the right people in the right place at the right time.

The decisions you make will directly impact how we show up for our customers and how we drive performance. It’s a role that blends leadership, strategy and hands-on delivery — and it’s one where your insight will make a real difference.

Skills and experience we’re looking for

• Strong experience in process and financial analysis.

• Understanding of insurance systems and how claims impact resource demand and cost.

• Ability to think systemically and measure cause and effect.

• Excellent stakeholder management and communication skills.

• Advanced Excel and PowerPoint skills.

• Experience managing teams.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £60000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Vivien Gergaly on vivien.gergaly@aviva.com