Personal Lines Support Underwriter

This is a great job for someone who has experience in Personal Lines underwriting and enjoys solving complex underwriting queries while working collaboratively with customers, brokers, partners, claims teams and internal stakeholders. This role would suit an APA-qualified professional looking to broaden their underwriting expertise and contribute to service excellence across multiple distribution channels. This is a Fixed Term Contract until December 2027.

Duties & Responsibilities:

• Provide underwriting expertise and support across Aviva Direct, Broker and Partner channels, ensuring decisions align with underwriting guidelines, authority levels and risk appetite.

• Manage and resolve a broad range of underwriting queries and referrals from customers, brokers, partners, Claims teams and internal stakeholders through both telephone and email channels.

• Support the resolution of complex customer service matters, including Financial Services Ombudsman cases, Declined Cases Agreement (DCA) referrals, complaints and policy investigation activities.

• Deliver technical underwriting guidance on Home and Motor insurance products while building strong working relationships with internal teams and external business partners.

• Contribute to quality assurance and governance activities, including PRQ and Scrutiny reviews, while driving continuous improvement and positive customer outcomes through effective decision-making and service excellence.

Skills & Experiences:

• APA qualified as a minimum requirement, with some understanding of Personal Lines underwriting principles and practices.

• Experience managing an underwriting caseload within a regulated environment, applying authority levels and following established processes

• Detailed knowledge of Personal Lines insurance products, underwriting systems and business processes, with the ability to handle telephone and email queries effectively.

• Strong relationship-building, communication and organisational skills, with the ability to work to tight deadlines and manage competing priorities.

• Proficient in Microsoft Excel and Word, with experience using underwriting expertise to identify and implement process improvements. Knowledge of both Home and Private Motor insurance products is desirable.

Fitness and Probity
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €30,000 and €35,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.

• Generous pension (employee contribution matching of up to 14% if you contribute 8%).

• Annual performance related bonus and pay review.

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.

• Generous Health & dental insurance contributions.

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.

• TaxSaver Travel Scheme.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family.

• Professional qualification support and transparent career progression plans.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work .

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please email alice.neal@aviva.com