Personal Lines Underwriting Effectiveness Manager

Personal Lines Underwriting Effectiveness Manager
Salary: Circa £45,000

Are you a technical underwriting expert who thrives on developing others, enhancing standards, and shaping the future of broker service?

We’re looking for a Personal Lines Underwriting Effectiveness Manager to play a pivotal role in building frontline underwriting capability, strengthening governance, and driving continuous improvement across our operation.

This is a fantastic opportunity to influence underwriting decisions, elevate technical excellence, and deliver outstanding customer outcomes in a fast-paced, evolving environment.

A bit about the role

You will be responsible for developing underwriting capability across our Personal Lines Broker Service team, using a variety of approaches including workshops, structured training, coaching, and tailored development pathways.

You’ll act as the custodian of Operational Underwriting Governance—defining clear principles and standards, and ensuring consistent application and compliance across the Broker Support team.

You’ll take ownership of underwriting frameworks, user role profiles, and operational resources, ensuring our teams are aligned, informed, and equipped to perform at their best.

Using data, insight, and operational expertise, you’ll identify opportunities to improve processes, enhance customer journeys, and support the evolution of our Personal Lines propositions.

Working closely with stakeholders across underwriting, trading, product, claims, complaints, risk, and governance, you’ll drive collaboration, inform strategic direction, and deliver stronger, joined-up business outcomes.

You’ll also play a key role in delivering underwriting change initiatives and bringing new propositions to market—helping to continuously evolve and improve how we deliver underwriting excellence.

Skills and experience we’re looking for

• Strong technical knowledge of personal lines underwriting, particularly home and motor.

• Experience supporting or coaching others to improve technical capability and decision-making.

• A solid understanding of underwriting appetite, governance, controls, and regulatory requirements.

• Confident in using data, insight, and quality findings to identify trends, drive improvements, and effectively influence stakeholders at all levels through excellent communication and stakeholder management skills.

• A proactive, curious, and improvement-focused individual with the ability to work independently while building strong partnerships across the business, alongside a solid understanding of key performance metrics, including financial measures, and how to achieve them.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary Circa £45,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 10%of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email alice.neal@aviva.com.