Platform Leader - Delivery

Platform Leader - Delivery 

Location: Norwich

Salary: Circa £70,000 

Customer Data Platforms (CDP) is a collection of data platform teams that facilitate fundamental customer interactions and journeys, which enable Aviva to deliver on its customer-centric strategy.   

The role sits within the Delivery function to shape and drive the successful delivery of change across our Customer Data Platforms, and spans multiple portfolios including Customer & Marketing (C&M), GI and IWR.  

You’ll be at the heart of delivering technology change that supports our marketing capabilities and operational customer data, working across a complex and evolving landscape of platforms and teams. This is a leadership role that blends delivery discipline with Agile ways of working to ensure outcomes are delivered reliably, predictably, and with real business impact.  

A bit about the job: 

• Lead the delivery of technology change across the Customer Data Platforms, ensuring alignment with strategic business outcomes.  

• Manage and motivate a diverse team of delivery professionals, including permanent staff, contractors, and offshore resources.  

• Champion Agile practices within engineering teams and across broader project environments, adapting delivery approaches to suit context.  

• Own delivery risk management across your initiatives, ensuring proactive identification, mitigation, and transparent reporting.  

• Build strong relationships with stakeholders across business and technology to ensure delivery remains aligned and responsive.  

Skills and experience we’re looking for: 

• Solid understanding of Agile values, principles, and delivery methodologies (e.g., Scrum, Kanban, SAFe), with the ability to apply them pragmatically.   

• Proven experience in leading delivery across complex, multi-team environments, ideally within data or technology platforms.   

• Excellent stakeholder engagement and communication skills, with the ability to influence, inspire, and drive collaboration.   

• Skilled in facilitation, coaching, and fostering a culture of continuous improvement and to have a delivery-focused mindset with a passion for enabling teams to succeed and deliver value.  

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary Circa £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com