Property Fraud Claims Investigator

Property Fraud Claims Investigator – Salary circa £39,000 (DOE)

Location: Glasgow/Perth

We are looking for a Fraud Investigator who has a background in property insurance claims handling and fraud investigation or has been in an insurance fraud prevention type role previously. If you have a good understanding of building pathology, we would love to hear from you! This role will involve investigating, engaging with customers and third parties to assist with evidence gathering.

A bit about the job:

The role will be supporting property claims. As the Fraud Claims Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating potential fraudulent claims and support our genuine customers claims being settled as quickly as possible. Primarily the claims you will review will be referred from the wider buildings frontline and network suppliers.  The role will entail investigating and validate residential and commercial property claims in line with policy cover, philosophies, and standards.

You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.

Skills and experience we’re looking for:

• Have a thorough knowledge of the insurance buildings industry related to personal and commercial property.

• Good technical knowledge and experience of commercial and personal insurance claims and the application of commercial and personal wordings including material damage and consequential loss claims.

• A sound understanding of buildings pathology for both personal and commercial insurance claims.

• Experience of insurance claims fraud investigations and possible outcomes of investigations.

• The ability to effectively manage personal workload.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £39,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com