Recruitment Operations Lead

Recruitment Operations Lead

12 - 18 month fixed-term contract

York, Bristol or Norwich

Are you passionate about creating an exceptional candidate experience and driving operational excellence in recruitment? We're currently looking for a Recruitment Operations Lead who must have prior experience leading operational teams, managing supplier relationships, and driving & overseeing continuous recruitment improvements and efficiencies.

This is a great job for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional recruitment operations. If you're motivated by improving processes, leading teams, and making a tangible impact on how we attract and onboard talent, this role offers an exciting opportunity. You’ll be energised by working with a wide range of stakeholders, driving continuous improvement, and ensuring our recruitment operations are inclusive, efficient, and aligned with Aviva’s strategic goals, including all M&A activity!

A bit about the job:

This role leads the Recruitment Operations team, which is responsible for delivering efficient and effective recruitment support across Aviva in the UK, utilising our HR and recruitment system, Workday daily (We’re looking for someone with expert-level knowledge of Workday, as this role will be a subject matter expert.). You will oversee the operational delivery of recruitment services, ensuring a seamless experience for candidates, hiring managers, and recruiters. You will work closely with internal stakeholders and external partners to continuously improve service delivery and support strategic recruitment initiatives. You will be the primary interface between Aviva and our key external recruitment suppliers, ensuring strong governance, performance management, and value delivery. You may also be required to help coordinate the ongoing assessment, selection and onboarding of suppliers aligned with the delivery of a high-quality recruitment service.

This role is pivotal in driving operational excellence and enabling the recruitment function to attract top talent to Aviva. It is also key to ensuring that all recruitment operations are conducted in alignment with Aviva's policies and procedures, with a strong focus on risk/ control management and supplier governance.

Skills and experience we’re looking for:

• Prior experience managing a Recruitment Ops / Admin team within a large, complex and matrixed environment, working closely with RPO and MSP partners

• Leadership capability is crucial—you’ll be responsible for a team of 5–6 in-house recruitment specialists, while also fostering effective governance and strategic relationships with external recruitment partners

• Outstanding time and task management skills, with the ability to adapt to shifting priorities in a fast-paced environment

• In-depth knowledge of UK recruitment legislation and policy matched with expert Workday system knowledge

• A proven ability to manage intricate processes and drive continuous improvement across recruitment operations

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

• Salary £65,000 to £70,000 - depending on skills, experience, and qualifications

• Bonus opportunity – 12% of annual salary, depending on your performance and the business’

• Generous pension scheme – we’ll contribute up to 14%

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

• Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact daisy.holmes1@aviva.com.