Senior Business Analyst

Senior Business Analyst

Starting Salary: c. £65,000 (depending on skills and experience)

Location: Norwich, Bristol and York

This is a great job for someone who is energised by understanding real business problems and shaping meaningful solutions.

Are you someone who enjoys bringing clarity to complexity, collaborating widely and turning insights into outcomes?
 

This role would suit someone with experience in business analysis or a similar change-focused role, whether you’re stepping up into larger programmes or bringing deep expertise from past projects. You might have worked with stakeholders across IT and business teams before or supported delivery in a change or transformation environment. What matters most is your ability to think critically, work collaboratively and help us deliver solutions that make a difference.

A bit about the job:

As a Senior Business Analyst at Aviva, you’ll play a pivotal leadership role in shaping how we understand business problems and deliver meaningful, high‑quality change across our organisation. You’ll be accountable for uncovering the true business problem or opportunity, defining clear and holistic requirements across people, process and technology, and guiding the design of solutions that deliver real value.

Our SBAs are expected to adapt their approach to match the needs of the project or programme, set the pace, uphold high standards, and ensure work is delivered with clarity and quality. You’ll collaborate closely with colleagues from technology, operations and wider business teams — leading discovery activities, influencing decision‑making, and ensuring risks, impacts and benefits are well understood from the outset. Your leadership will help Aviva make confident, informed decisions and continuously improve how we operate.

Skills and experience we’re looking for:

• Experience analysing complex business problems and defining clear, structured requirements across people, process and technology
• Ability to build strong, influential relationships with stakeholders — engaging, challenging and guiding decisions effectively
• Strong analytical and conceptual thinking, with the ability to identify risks, challenges, dependencies and opportunities
• Depth of experience applying a range of business analysis tools, techniques and methodologies (in Agile/Waterfall methodologies; Customer Journey, Business Process and Data modelling methods; change management tools like JIRA/Confluence)
• Experience supporting, coaching or mentoring other Business Analysts, helping to uplift capability across wider project teams

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £65,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to amber.britton@aviva.com