Service Excellence Lead - Data

Service Excellence Lead - Data 

Salary circa £55,000

Bristol (Additional locations Norwich, Eastleigh)

Data is critical in the successful delivery of Aviva's strategy, fostering customer focus and growth through actionable insight. As Service Excellence Lead within the Market Data Delivery & Enablement (MDDE) function in IT, you will play an important role in ensuring our data platforms and change delivery are underpinned by high quality processes, reporting and controls. You will support our work engagement, resource management, reporting and communications activity, helping to deliver an excellent service to our data stakeholders.

A bit about the job

• Lead work engagement processes for the team, liaising with projects and business stakeholders to understand their requirements and with technical teams to translate these into high level solutions and associated estimates.
• Develop and maintain high quality processes, frameworks and artifacts enabling our development teams to operate efficiently and to deliver at pace.
• Define and deliver processes and reporting to ensure effective resource and people management across our teams.
• Work with the team to design and embed regular reporting and high-quality communications to our teams and to our external stakeholders, showcasing our successes and achievements.

Skills and experience we’re looking for:

If you would like the opportunity to work in the fast-paced and dynamic world of data, bringing your organisational skills and energy to the role, then we’d love to hear from you! In particular we are looking for:

• Good communication skills, confident in leading conversations with a broad range of stakeholders.
• The ability to define and optimise processes, reporting, schedules and supporting artifacts, taking an idea from creation to implementation.
• Strong organisational capabilities, effectively managing backlogs of work to agreed timelines and outcomes.
• A desire to continuously improve, working collaboratively across teams, striving for excellence.
• A strong team player, building effective relationships and offering ideas and support to advance the team.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary: circa £55,000 based (depending on location, skills, experience, and qualifications)

• Bonus opportunity 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on 07353138456 or send an email to harjot.kaur@aviva.com