ServiceNow Platform Manager

ServiceNow Platform Manager

Location: Bristol, Norwich, Eastleigh, York, Sheffield, Perth, Glasgow or Manchester

Salary: £85,000 – 95,000

This is a great job for someone who enjoys leading high-performing platform teams, thrives on improving digital services, and is excited to shape how ServiceNow supports Aviva’s technology and business operations.
If you love working with people, solving complex problems, and driving meaningful change at scale, this role is for you.

A bit about the job

We’re growing and modernising our ServiceNow platform, and you’ll play a key role in shaping its future. You’ll join our Service Platforms leadership team, working with colleagues across Technology and the wider business. The role exists to strengthen our platform strategy, improve performance and enhance the experience for thousands of Aviva users. You’ll guide our roadmap, support major upgrades, and make sure our platform is secure, stable and ready for the future. Most importantly, you’ll help us unlock the platform’s full value and drive better outcomes for our customers and colleagues.

Skills and experience we’re looking for

• ServiceNow platform leadership: Proven experience owning and managing ServiceNow in a large enterprise, including demand management, technical governance, upgrades, releases, and integrations.
• Strong technical expertise: Hands-on knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, Core Platform), CSDM/CMDB, analytics, reporting, platform intelligence, licensing, and performance tuning.
• ITSM & Agile delivery: Experience working with Agile methodologies and best-practice ITSM processes (incident, problem, change, and release management), with ITIL4 knowledge desirable.
• Governance, risk & compliance: Experience collaborating with Risk, Resilience, Security teams, and internal/external auditors, ensuring platform compliance and effective controls.
• Leadership & stakeholder management: Excellent communication skills with senior stakeholders (CTO level), ability to lead teams, manage multiple priorities, and drive effective escalation and decision-making.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary £85,000 – £95,000 (depending on location, skills, experience, and qualifications) 
• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s. 
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com