Technical Claims Team Leader

Minimum APA Qualification required

Aviva have a fantastic opportunity to join our ALPI DAC business as a Technical Claims Team Leader in our Cherrywood office. Reporting to the Risk Claims Manager, the successful candidate will lead a team of claims assessors and administrators with responsibility for the delivery of top quality claims service to our customers.

The successful candidate will build effective relationships via regular interaction with our broker network, as well as internal stakeholders and identify and implement process improvements in our service gaps. In addition they will also manage their individual team by planning individual objectives/ expectations and appraising the performance of members. There will be an ongoing need to assess skills and knowledge of the team members and the successful candidate will be tasked with a focus of maintaining a positive work environment.

Duties & Responsibilities:

• Effectively manage work queues, ensuring prompt & accurate results

• Continually monitor and check all Risk events & Errors have been properly recorded and resolved

• Ensure a culture of proactive Complaint handling, with customer telephone contact, is embedded within the team

• Consistently promote task ownership and a solution focused culture

• Ensure we meet our obligations under CPC

• Recognise & reward accomplishments within the team

Skills & Experiences:

• Broad knowledge and experience in Life and Income Protection, the business processes/products and platforms/systems

• QFA qualification (or equivalent) or working towards (Min APA)

• Consistent demonstration of the Aviva values and behaviours

• Understanding the risks facing our business, and ability to call out risks and work to ensure relevant controls are in place where gaps are identified

• Understanding of the regulatory/legislative framework governing

• Ability to quickly build positive relationships at all levels 

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Free car parking

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• Cycle to Work benefit scheme

• TaxSaver Travel Scheme

• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Employee Assistance Programme

• Volunteering days

• Professional qualification support and transparent career progression plans

Fitness and Probity 

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Ashley.dean@aviva.com