Protection Claims Specialist

Aviva is seeking Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you will efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.

Our team offers crucial support to Aviva’s customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries. 

Duties & Responsibilities: 

• Assessment and Review of Income Protection and Specified Illness claims  

• Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans 

• Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate the claims                                                                       

• Managing the cases to an outcome - return to work, termination, continue to pay                          

• Dealing with appeals on claim terminations including referrals to FSPO  

• Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience  

Skills & Experience: 

• Proven experience in Income Protection and Specified Illness claims 

• QFA qualification essential 

• Diploma in Life & Disability Claims (DLDC) desirable 

• Excellent inter-personal and communication skills 

• Well-organised and ability to manage several tasks at the same time 

• Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working 

What will you get for this role?   

• A competitive market leading salary depending on skills, experience, and qualifications.   

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)  

• Annual performance related bonus and pay review.  

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.  

• Free car parking  

• Generous Health & dental insurance contributions after six months  

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme  

• Cycle to Work benefit scheme.  

• TaxSaver Travel Scheme  

• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. 

• Up to 40% discount for some Aviva products plus discounts for Friends and Family  

• Employee Assistance Programme  

• Volunteering days  

• Professional qualification support and transparent career progression plans 

Fitness and Probity 

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status. 

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com