Workday Systems Specialist

Workday Systems Specialist

Location: Norwich, Leeds, or Glasgow

Salary: Circa £43k

We're looking for a proactive and technically minded Workday Systems Specialist to join our internal People Systems team. This role is focused on the day-to-day support, administration, and continuous improvement of our global Workday platform. You'll be responsible for resolving system issues, supporting users, maintaining data integrity, and helping ensure the effective operation of Workday and its integrations.

Working closely with HR and business stakeholders, you'll play a key role in delivering a stable, secure, and user-focused Workday experience while supporting governance, compliance, and process improvement initiatives.

This is an excellent opportunity to develop your expertise in Workday while working alongside an experienced team in a collaborative and supportive environment.

A bit about the job

Provide global operational support for Workday, managing day-to-day system administration, monitoring, and managing the Workday support queue, prioritising and resolving incidents and service requests through ServiceNow.

Investigate and troubleshoot system issues, carrying out initial analysis and working with colleagues and third-party suppliers to resolve more complex problems when required. Support routine system administration activities, including user access management, inbound and outbound integrations, data upload activities, and testing of system changes.

Create and maintain support documentation, knowledge articles and standard operating procedures while identifying opportunities to automate processes. Contribute to governance, compliance, and risk management activities, ensuring adherence to internal controls and best practice and delivering a high-quality support experience for Workday users across the organisation.

Skills and experience we’re looking for

• Minimum 1 years’ experience supporting business SAAS platforms such as Workday, SAP, Oracle, Salesforce, or similar systems would be advantageous.
• Strong interest in IT / Systems, with the ability to communicate effectively and provide support to users across a range of business systems and applications.
• Good problem-solving skills, with the ability to investigate issues, follow processes and escalate more complex problems when required.
• Organised and proactive, with the ability to manage a varied workload, prioritise tasks and maintain accurate records.
• Comfortable working with technology and data, with a willingness to learn new systems, processes and tools while contributing positively as part of a team.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary circa £43k (depending on location, skills, experience, and qualifications)
• Bonus opportunity – actual amount depends on your performance and Aviva’s
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com