BPA Servicing Specialist

We’re looking for a BPA Servicing Specialist to join our Customer Experience team at Aviva Life & Pensions Ireland. This role is central to delivering high‑quality administration and support for our new Bulk Purchase Annuity (BPA) product, as we grow in an exciting and rapidly expanding market.

You’ll play a key part in onboarding BPA schemes, running accurate and well‑controlled payroll processes, and supporting members, Trustees, Employers and EBCs. You’ll also work closely with colleagues across Customer Experience, Pricing, Propositions, Actuarial and Finance to ensure smooth, consistent and compliant servicing.

This is a fantastic opportunity to build deep expertise in end‑to‑end BPA operations and help shape a best‑in‑class servicing model from the ground up.

Duties & Responsibilities

• Lead and support BPA scheme onboarding, including data validation, documentation preparation and accurate scheme setup.

• Deliver day‑to‑day BPA administration such as payroll processing, annuity payments, reconciliations and handling change requests.

• Manage queries from members and key stakeholders (Trustees, Employers, EBCs), escalating complex cases where needed.

• Maintain accurate servicing records and systems, contributing to system inputs, testing activity and strong process governance.

• Meet agreed KPIs and SLAs, escalate risks early and support continuous improvement, audit and risk‑related work.

Skills & Experience

•  Experience in customer service, pensions administration, payroll or financial operations.

• Strong attention to detail, with accuracy under time pressure and within defined deadlines.

• Confident working with data, including validations, reconciliations and structured workflows.

• Clear, confident written and verbal communication skills.

• Experience with DB pensions, annuity operations, Life400, MegaPay or similar systems is desirable.

• APA or QFA is required for this role.

Fitness and Probity 

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Kate.OHara@aviva.com