Business Readiness & Change Specialist

Job Title: Business Readiness & Change Specialist
Location: Norwich, York or Sheffield

Salary: £50,000 circa

Are you a people-focused Business Readiness & Change Specialist to help us deliver change in a way that feels smooth, supportive, and empowering?

A bit about the job:

You’ll be part of the IT Support & Experience team, working closely with colleagues across the business to make sure changes to our IT services are well understood and positively experienced. This role exists to protect our operations from disruption and ensure our people feel confident and ready for what’s ahead. You’ll play a key role in helping us land change well and build a more resilient, informed workforce.

What you’ll be doing:

• Leading business readiness planning and delivery across key programmes.

• Creating and delivering change strategies that support adoption and minimise disruption.

• Making sure colleagues have a great IT experience during change, with clear communication and support.

• Working with IT and operational teams to spot and reduce risks to service continuity.

• Supporting stakeholders to understand and prepare for change.

• Designing engaging materials to build awareness and confidence.

• Tracking readiness progress and feedback to improve future delivery.

Skills and experience we’re looking for:

• Experience in business readiness, change, or transformation roles, including change management frameworks

• Strong communication and stakeholder management skills

• A good understanding of how IT experience affects colleague engagement

• Ability to manage multiple priorities in a fast-paced environment.

• A hands-on approach and a passion for helping people through change

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• The salary £50,000 circa (depending on location, skills, experience, and qualifications)

• Bonus opportunity 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or email chloe.nettley@aviva.com