Change Lead

Change Lead –18-Month Fixed Term Contract

Salary: £45,000-£55,000

Locations: Perth / Glasgow

UKGI Claims plays a significant role for Aviva, delivering customer outcomes and controlling indemnity spend.

Claims re-engineering launched in early 2022 and is an ambitious transformation programme targeted at closing the gap to market-leading performance. It encompasses change across operations, process, IT, data and analytics, and stretches across all lines of business.

A bit about the job:

Working closely with business and IT colleagues, as a Change Lead you will be responsible for managing projects from initiation through to completion. You will work with cross-functional teams to deliver projects on time, within scope and on budget. You could be involved in the following types of transformation activity:

• Process change, understanding best practice and business readiness activities

• Enhancing colleague, customer and broker solutions through use of digital technology, automation and analytics.

Skills and Experience we are looking for:

• A natural organiser and problem solver, with the ability to plan activities, manage timelines, and spot risks or issues early — even if you haven’t formally managed a project before, experience coordinating work or leading initiatives is valuable.

• Collaborative and relationship-focused, with the ability to build trust and work effectively with colleagues across teams, including senior stakeholders. You bring people with you and help others understand the “why” behind the change.

• Experience in project delivery, whether through formal methodologies like Prince2 or Agile, or through hands-on involvement in change activity. Familiarity with tools like Jira is a bonus, but not essential.

• Clear and confident communicator, able to explain updates, challenges or ideas in a way that makes sense to different audiences — especially avoiding jargon and keeping things simple and impactful

• Comfortable with change and ambiguity, showing energy, ownership and a desire to learn. You don’t need to have all the answers, but you’re curious, resilient and keen to make a difference.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £45,000-£55,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or email chloe.nettley@aviva.com