Customer Service Agent

Customer Service Agent - Contact Centre

Cherrywood, Dublin 18

Permanent full-time - 35 hours

Start Date: 25th March 2025

Aviva insurance's contact centre team in Cherrywood, Dublin-18 are looking for confident and engaging contact centre agents like you to join us. We are recruiting for permanent full-time members, working thirty five hours per week.

You will assist our customers and brokers with life and pension queries over the phone. As this role focuses exclusively on the Irish insurance Life & Pension market, strong verbal and written English skills are essential.

At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers. This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.

While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living in Wicklow/Kildare/North Wexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away)

There is an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working after circa two/three months.

To be successful in the role, you will need the following:

• Experience in a customer service environment – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you

• Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with

• Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market

• An ability to adapt to change, working in a fast-paced environment

What are the benefits of becoming part of the Aviva Team?

• Competitive salary which includes a transparent Step Pay Model, which allows you to increase your salary by meeting achievable and clearly signposted goals

• Annual performance related bonus and pay review

• Paid holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Weekends to spend with your family and friends as this role is Monday – Friday

• Free Parking in our Cherrywood office in Dublin 18.

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• An active sports and social club

• Generous defined contribution pension scheme

• Excellent range of flexible benefits to include a matching share save scheme, dental care schemes

• A full training programme to support you in your journey to learn about our products and customers.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Tawana Chin at Tawana.Chin@aviva.com