Head of Change Delivery

Head of Change Delivery, CIO Customer & Marketing (C&M)

Location: London
Salary: Circa £140,000

Are you a senior technology‑enabled transformation leader with a passion for delivering large‑scale change? We’re looking for a Head of Change Delivery to lead the planning, execution and governance of major programmes across our CIO Customer & Marketing (C&M) collaborating with C&M function to fuel customer acquisition and growth for Aviva. This includes high‑impact transformation across our Digital, Data and MarTech platforms — all central to Aviva’s strategic ambitions.

Reporting directly to the CIO for Customer & Marketing, you’ll play a critical role in shaping and executing our change strategy, ensuring we deliver meaningful customer and business outcomes. You’ll partner with senior leaders across Aviva’s CIO and C&M organisations and lead a large portfolio with a change budget of circa £50m.

You’ll join a high‑performing, collaborative leadership team where transformation, agility and customer impact are at the heart of everything we do.

What you’ll be doing

In this role, you will lead the end‑to‑end CIO C&M change delivery portfolio, ensuring programmes consistently deliver against strategic, technological and customer‑focused outcomes. You will shape and execute the overarching change strategy, aligning plans with Aviva’s enterprise architecture and broader business direction, while providing strong governance and oversight across major digital, data cyber and other efficiency initiatives to maintain pace, quality and financial control. Working closely with senior stakeholders across CIO, Digital, Data and the wider C&M organisation, you’ll influence key transformation decisions and drive alignment across diverse groups. You’ll also be responsible for building and developing high‑performing delivery teams, embedding effective ways of working and fostering continuous improvement. Alongside this, you will oversee supplier management to ensure our external partners deliver strong commercial and delivery performance, uphold the governance frameworks and proactive risk management, and support transparent portfolio reporting, budgeting and performance management to maximise value for money across the entire portfolio.

What we’re looking for

• Proven leadership of working in matrixed set - ups driving large, complex technology‑enabled change portfolios in a regulated environment.

• Strong strategic capability with the ability to shape and execute change strategy while driving delivery at pace.

• Excellent stakeholder influence and communication skills, operating confidently at executive level.

• Deep experience in governance, risk management, financial oversight and supplier management.

• A track record in building high‑performing delivery teams and embedding agile and modern ways of working.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting Salary - c. £140,000 (depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please email Amber Britton on amber.britton@aviva.com.