Head of Customer Data Production

Lead the Future of Customer & Marketing Data at Aviva

Location: London or Bristol

Salary: London up to £160,000/ Bristol up to £130,000

Ready to shape how a major UK brand understands and engages millions of customers? As Head of Customer Data Production, you’ll turn Aviva’s customer data into a strategic asset that powers insight, personalisation, and real‑time engagement.

You’ll lead the full lifecycle of customer data and build high‑quality, governed data products that drive smarter decisions and stronger customer relationships. You’ll also modernise Aviva’s marketing and digital data platforms, delivering scalable, secure, and future‑ready capabilities.

If you want to shape strategy, build modern data solutions, and lead a high‑impact team in a complex enterprise, this role places you at the heart of Aviva’s customer and digital transformation.

About the Role

This role serves as the senior data producer for the Customer Data Domain, supporting key stakeholders across Digital, Marketing, IWR, GI, and Customer Science.

It leads cross‑functional delivery teams, embedding automation, observability, and operational excellence across the C&M data ecosystem.

Skills & Experience

• Proven leadership in delivering large‑scale customer data solutions, with deep technical expertise in data engineering, analytics, and cloud‑based platforms.
• Strong ability to define and operationalise enterprise data models, while leading multidisciplinary teams and influencing senior stakeholders in complex organisations.
• Proven experience leading multiple large scale data projects – technical background in data & analytics and a platform product mindset are of essence 
• Proven experience in defining data operating models and the ability to articulate the value of data to the enterprise 
• Expert in the development and leadership of teams to world class technology solutions, and in stakeholder engagement in a complex organisational structure

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary: London up to £160,000/ Bristol up to £130,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com