Head of Transformation Partnering, Customer and Marketing

Head of Transformation Partnering, Customer and Marketing

London: £100,000 - £140,000/ National: £90,000 - £120,000

Locations: Norwich/ London (UK)

Aviva is looking for a Head of Transformation Partnering (Customer and Marketing) to lead and oversee change initiatives across its Customer and Marketing portfolio. The role will work closely with Executive and Operational Sponsors to ensure programmes are set up, executed, and delivered successfully. It involves developing reusable tools, processes, and standards to drive consistency, while leading a small team of Transformation Partnering Leads. This is a key opportunity to make a tangible impact on Aviva’s ability to deliver change effectively.

A bit about the job:

The Head of Transformation Partnering Customer and Marketing will oversee initiatives within the Customer and Marketing portfolio, ensuring that change is delivered effectively and programme outcomes are successfully achieved. Reporting to the Customer and Marketing Transformation Director, this role will uphold high standards of change management and reporting across the portfolio, ensuring best practices and lessons learned are consistently shared and applied. The role will work closely with Executive and Operational Sponsors throughout programme lifecycles, ensuring that all aspects of programme set-up, mobilisation, and execution are thoroughly planned and executed. This includes outcome definition, business casing, supplier contracting and performance, business readiness, operating model changes, communication, and other functional impacts.

The Head of Transformation Partnering will also develop reusable processes, materials, and tools to improve standards and drive consistency across programmes. Leading a team of 3-4 Transformation Partnering Leads, this role will prioritise support for the highest-priority initiatives while ensuring proportionate support across the wider portfolio.

Skills and experience we’re looking for:

• Proven experience managing multi-year, complex programmes, delivering on time and within budget, while balancing day-to-day priorities with long-term strategic objectives
• Strong stakeholder management skills, including reporting key messages and updates in senior forums, and effectively partnering with third-party suppliers on contracting, delivery, and performance management
• Technical knowledge of platforms, particularly in data, digital, and marketing, with an understanding of broader enterprise systems
• Ability to navigate complexity, identify critical paths, assess options, and make timely decisions, knowing when to escalate or adjust course
• Experience implementing structured change management approaches and best practices to drive consistent, high-quality programme delivery

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• London salary £100,000 - £140,000 and National salary £90,000 - £120,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com