Head of Transformation

Head of Transformation

Location: Norwich, Bristol, Eastleigh, Sheffield, York or Perth

Salary: £100,000 - £125,000

Fixed Term Contract for 18 months - potential extension to 24 months

This is a great job for someone who thrives on shaping the future of insurance claims through innovation and strategic leadership. Someone passionate about driving large-scale transformation and embedding a data-driven, customer-focused culture. If you love working with senior stakeholders to deliver meaningful change, inspire high-performing teams, and have experience leading complex programmes, this role offers the opportunity to make a lasting impact on operational excellence and customer experience.

A bit about the job

As Head of Claims Transformation, you’ll lead the strategic evolution of our UKGI Claims function, ensuring alignment with Aviva’s long-term vision. This role exists to deliver enterprise-level change that transforms how we operate, leveraging advanced analytics and insight-led decision-making to create a data-driven, intelligence-led claims environment. You’ll join a dynamic senior leadership team within Claims, driving innovation, operational excellence and cultivating exceptional change professionals to deliver sustainable impact across the organisation.

Skills and experience we’re looking for

• Proven ability to lead large-scale transformation programmes, within insurance or financial services.
• Strong strategic leadership and change management expertise, with experience embedding customer-centric solutions.
• Data and analytics fluency, including using insights and predictive modelling to inform decisions.
• Excellent stakeholder engagement skills, with the ability to influence at senior levels and build trusted relationships.
• Commercial acumen and experience managing multi-million-pound budgets with robust governance and risk oversight.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com