Health Complaints Handler

Do you have a background in health and a passion for helping people?

We’re looking for someone who puts customers first – someone who listens, understands, and takes action when things go wrong. If you’re empathetic, proactive, and ready to make a difference, this could be the role for you.

Our standard full-time contracts are for 35 hours per week (with options for part time working).

Working Pattern: Monday to Friday, shifts between 08:00 – 18:00

A bit about the job

You’ll manage customer complaints across a range of health-related products. Your role is to investigate what’s gone wrong, speak with customers to understand their concerns, and find the right resolution. You’ll also respond in writing and take calls on a rotating basis. This is a great opportunity to learn, grow, and help us improve how we support our customers.

Skills and experience we’re looking for

• Background in health and experience in a customer-facing role

• Excellent communication skills and a warm, empathetic phone manner

• Ability to assess individual customer experiences and agree fair outcomes, with a passion for driving improvement

• Comfortable having sensitive conversations and resolving issues

• Strong time management and teamwork skills

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Salary competitive (depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 6 % of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com