Life EB Administrator

We've an exciting opportunity for an ambitious, enthusiastic and driven individual to join our Life Existing Business (EB) as a Life EB Administrator. The Life EB team looks after a couple of thousand tasks per month (across onshore and offshore), with everything from conversions, SPIs, quotes, and premium increases, to bank and other assignments, changes of customer details, cancellations and general enquiries.

Duties & Responsibilities:

• To gradually learn the various Onshore administration tasks and deliver excellent service to our customers, both in terms of turnaround time and accuracy
• To support our Offshore team in helping Life Existing Business deliver high-level customer service
• To maintain a strong risk and control focus, logging and seeing through to completion (on time) any errors or complaints, looking for the real root causes and identifying corrective actions to reduce the likelihood of a repeat
• To support the Team Leader/others as the need arises in handling urgent or more complex cases

Skills & Experience:

• Strong customer focus, desire to deliver excellent service (ideally demonstration of previous successes in this area). Comfortable on the phone and a good listener
• High attention to detail and the ability to learn new skills and process' quickly
• Strong collaborative style, as you will need to work closely with a range of other team members onshore, offshore and other stakeholders
• Ability to question current processes and suggest improvements to benefit our customers and improve efficiency
• Knowledge of Term, Mortgage, Income Protection, Savings and Investment products an advantage

 What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com