Microsoft Dynamics Technical Lead

Location: Bristol, Norwich, York or London

Salary: circa £75,000 (national) / circa £85,000 (London)

This is a great job for someone who loves shaping technology platforms that make life easier for colleagues and customers.
You might be ready for a step up into a lead role, or already be an expert in Dynamics and want to drive a modern, cloud‑based platform across a large organisation. You’ll enjoy working with architects, delivery teams and business leaders to build solutions that are simple, secure and scalable.

A bit about the job

You’ll lead the technical direction for our Microsoft Dynamics 365 and Contact Centre platform. The role exists to make sure our Dynamics ecosystem is modern, reliable, and ready to support our customer and colleague experience today and in the future. You’ll work closely with our Group Architecture and product teams, guiding how we design, build, and run the platform. And you’ll be accountable for the technical standards, integrations, and governance that keep Dynamics running smoothly across the business. Most importantly, you’ll help us get the best out of one of our most important customer‑facing systems.

Skills and experience we’re looking for:

• Deep knowledge of Microsoft Dynamics 365, including Customer Engagement and Contact Centre. Ability to advise the business on creation of customer journeys and enhancing the customer experience
• Good understanding of the Azure Architecture and the relationship with Microsoft Dynamics and architectural components
• Good understanding of Power Platforms, Dataverse and event‑driven or API‑based integration pattern
• Hands‑on experience leading technical delivery across complex programmes and able to use the Microsoft Dynamics 365 Admin portal to configure and create routing strategies
• Ability to explain technical ideas simply and work collaboratively with senior stakeholders.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary  (depending on location, skills, experience, and qualifications) 
• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s. 
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com