Observability Analyst

Observability Analyst  

Salary: Circa £40000 

Location: York 

Are you someone who thrives on turning complex data into meaningful insights? 
 

Do you love helping teams build resilient, observable systems that improve customer experience?

Your work will enable a deeper understanding of end-to-end service performance and improve both internal user and external customer experiences. 

This role is perfect for someone with experience in observability platforms and a passion for continuous improvement.

If you’ve worked with tools like Datadog, AppDynamics or Splunk, and you’re ready to shape the future of how we monitor and understand performance across Aviva, we’d love to hear from you. 

A bit about the job: 

We’re transforming how our internal teams (application and development) understand and manage their services.

As an Observability Analyst, you’ll help uplift their capabilities by designing scalable, automated solutions that improve reliability and performance. 

You’ll be part of the Observability Centre of Excellence & Innovation, within Hosting and Service Platforms, based in York and supported by our Global Sourcing Partner Team in India.

You’ll work closely with engineers, vendors and market teams to drive adoption of our observability service, improve automation, and enhance service quality. 

You’ll also lead vendor reviews, track usage against budgets, forecast future demand, and support commercial planning with insights for our Software Asset Manager and Procurement Category Manager. 

Skills and experience we’re looking for: 

• Experience transforming observability platforms and delivering end-to-end customer journey insights. 

• Strong understanding of telemetry pipelines, distributed tracing and monitoring architectures. 

• Familiarity with observability tools like Datadog, AppDynamics, Splunk and CISCO. 

• Excellent stakeholder engagement and vendor management skills. 

• Ability to manage budgets and understand risk and control environments – Financial Services experience is a plus. 

What you’ll get for this role:  

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  

We have so much to offer when it comes to being an Aviva colleague:  

• Salary Circa £40,000 (depending on location, skills, experience, and qualifications)  

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.  

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.  

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Aviva-funded Private Medical Benefit to help you get expert support when you need it  

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts  

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.  

Aviva is for everyone:   

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.  

Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.  

We also consider all forms of flexible working, including part time and job shares.  

We flex locations, hours and working patterns to suit our customers, business, and you.  

Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

To find out more about working at Aviva take a look here  

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi Kanikireddy a call on 02045922145 or send an email to kirthi.kanikireddy@aviva.com