Operational Control & Effectiveness Lead

Aviva is looking for an Operational Control & Effectiveness Lead to join our Ireland Life Operations Team — a key role focused on strengthening our risk and governance environment while supporting exceptional customer outcomes. This role can be based in our Dublin/Cork/Galway office.

In this role, you’ll provide expert oversight across risk and governance activities, ensuring our operations remain resilient, compliant, and continuously improving. You’ll work closely with senior stakeholders, offering insights and solutions that align with regulatory expectations and protect customer outcomes.

Duties & Responsibilities:

• Provide oversight and management of key risk frameworks, audits, and reviews to support business performance and sustainable growth.
• Act as a trusted advisor to the CE Senior Leadership Team, offering technical guidance on risk and control matters, regulatory compliance, and conduct MI insights.
• Drive continuous improvement by identifying risks, conducting RCA, and implementing effective mitigation strategies.
• Maintain and enhance the operational risk management framework, ensuring clear accountability between control owners and first/second line functions.
• Champion quality and customer protection initiatives, including the development of Vulnerable Customer (VC) strategies and risk leadership on major projects.

Skills & Experience:

• Significant experience in a similar role within the insurance or financial services sector.
• Deep knowledge of operational risk management frameworks.
• Strong understanding of effective operational and regulatory management.
• Excellent communication, stakeholder engagement, and organizational skills.
• Proven analytical and problem-solving abilities, with a proactive approach to change and continuous improvement.

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com