Operations Manager

Operations Manager – Salary £75,000-£85,000

6 Month FTC

At Aviva, the Customer & Marketing (C&M) Technology team is focused on delivering high-quality digital programmes for the UK market, partners, and customers—driven by customer experience, service excellence, and cost efficiency.

The Operations Manager (C&M) plays a key role in embedding the C&M strategy, engaging stakeholders across the leadership team, and staying attuned to market trends. The role ensures the CIO of C&M’s regulatory responsibilities are well-managed, supports preparation for senior meetings, and provides visibility across performance, change, risk, and other key activities.

A bit about the job:

• Operates at pace with strong attention to detail.

• Optimises performance across people, processes, risk, and planning.

• Manages forward planning of CIO commitments and accountabilities.

• Works within the Operational Risk and Control Management (ORCM) framework, escalating issues and ensuring compliance with delegated authorities.

• Aligns priorities with Aviva’s strategic goals and technology needs for core markets.

Skills and experience we’re looking for:

• Politically astute with strong organisational awareness and senior stakeholder networks at C-Suite level.

• Excellent planning and organisational skills.

• Self-driven, adaptable, and able to manage shifting priorities.

• Detail-oriented with a broad functional perspective.

• Strategic thinker with creativity and the ability to connect diverse initiatives.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £75,000-£85,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Martyn Biddulph a call on 07721 572 935 or send an email to martyn.biddulph@aviva.com