Pensions Administrator

We’re looking for a Pension Administrator to join our Pensions Legacy Team here at Aviva, where you’ll focus on PRSA (Personal Retirement Savings Account) products. You’ll work closely with our admin partners and financial brokers to deliver excellent service and help our customers plan for their future with confidence.

This role is all about making a difference. You’ll be part of a supportive, collaborative team that values doing the right thing. Your work will help us meet our regulatory obligations and deliver on our promises to customers.

Duties & Responsibilities

• Manage your pension portfolio with care, accuracy, and a focus on great customer outcomes

• Build strong relationships with brokers, partners, and internal teams

• Take ownership of tasks and focus on finding practical solutions

• Monitor and record risk events to ensure compliance and transparency

• Make sure we meet our obligations under the Pensions Act and Consumer Protection Code

Skills & Experience

• Strong knowledge of pensions and the regulatory environment

• A pension qualification is a plus, but not essential

• Excellent communication and problem-solving skills

• A passion for customer service and getting things done

• Great time management and the ability to stay calm under pressure

What will you get for this role?

• Competitive market-leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance-related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, with the option to buy/sell up to 5 additional days

• Health & dental insurance contributions after six months

• Aviva Matching Share Plan, Save As You Earn scheme, and Approved Profit Share Scheme

• Cycle to Work and TaxSaver Travel schemes

• Family-friendly leave (matching paternity and maternity leave) and carer’s leave

• Up to 40% discount on some Aviva products, plus discounts for friends and family

• Employee Assistance Programme and volunteering days

• Support for professional qualifications and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com