Property Loss Adjustor

We’re looking for a Property Loss Adjuster to join our Customer Experience Team. This is a field/ home-based role with occasional travel to our Galway or Dublin offices. You’ll manage complex property claims, conduct on-site inspections, and deliver exceptional customer service when it matters most. If you’re passionate about technical excellence and supporting customers through challenging times, this could be the perfect opportunity for you.

Duties & Responsibilities:

• Conduct on-site inspections for personal and commercial property claims.
• Manage a portfolio of complex property losses with strong customer engagement.
• Validate claims accurately and scope repairs in line with policy cover and market rates.
• Identify trends, propose improvements, and support technical excellence.
• Apply strong knowledge of insurance principles and Central Bank regulations.

Skills & Experiences:

• CIP qualification (minimum) or equivalent.
• Experience in Loss Adjusting or Property Claims Handling.
• Strong negotiation and customer service skills.
• Excellent communication, report writing, and decision-making abilities.
• Background in Construction, Quantity Surveying, Engineering, or similar is advantageous.
• Strong understanding of CPC/CICA, GDPR, and regulatory frameworks.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Fitness and Probity

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – Spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.