Protection Claims Assessor

Protection Claims Assessor  

We have an opportunity for a Claims Handler to join our Risk Claims team on a 6-month secondment. 

This role plays a key part in delivering brilliant customer outcomes. You’ll act as the first point of contact for customers and advisers/brokers, providing clear guidance, expert support, and a consistently high‑quality service. 

You’ll manage Protection insurance claims from initial investigation through to negotiation and final settlement, ensuring each customer receives a fair, timely and empathetic experience. 

Duties & Responsibilities: 

• You’ll act as the first point of contact for customers, advisers and brokers — providing high‑quality support, guidance and reassurance. 

• You’ll manage a portfolio of Protection insurance claims from first notification through investigation, negotiation and settlement. 

• You’ll work with third‑party suppliers, medical professionals and internal stakeholders to progress claims efficiently and fairly. 

• You’ll help us maintain strong service levels during a period of planned team absence, ensuring continuity and preventing backlogs. 

• You’ll contribute to a team that prides itself on empathy, accuracy and consistently delivering good outcomes for our customers 

Skills & Experiences: 

• Experience in claims handling, insurance, or a customer‑facing role that involved decision‑making and problem solving. 

• Strong communication and relationship‑building skills, with the ability to support customers sensitively and confidently. 

• Ability to assess information, follow guidelines and make clear, well‑reasoned decisions. 

• Organised, curious and proactive — able to manage your own workload while maintaining accuracy and attention to detail. 

• Comfortable handling calls, digital interactions and working with multiple internal and external stakeholders. 

Fitness and Probity  
 
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status. 

What will you get for this role? 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• A competitive market leading salary depending on skills, experience, and qualifications 

• Generous pension (employee contribution matching of up to 14% if you contribute 8%) 

• Annual performance related bonus and pay review 

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days 

• Generous Health & dental insurance contributions after six months 

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme 

• TaxSaver Travel Scheme 

• Up to 40% discount for some Aviva products plus discounts for Friends and Family 

• Professional qualification support and transparent career progression plans 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Aviva is for Everyone  

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact vivien.gergaly@aviva.com