Retirement Calculations Administrator

Retirement Calculations Administrator

Location: Dublin, Cherrywood

Contract type - Fixed-term (12 months)

We're looking for a career‑driven individual to join our Retirement Solutions team as a Retirement Calculations Administrator. In this role, you’ll support customers as they approach retirement, helping them understand their options and ensuring their pension benefits are processed accurately and on time. You’ll develop specialist knowledge in pensions while working in a supportive, collaborative environment where learning and development are encouraged. This is an excellent chance to build your expertise in the life and pensions industry and play an important part in delivering exceptional outcomes for our customers.

• Engage with customers whose retirement policies are approaching maturity, providing clear, accurate information and guidance.
• Review and verify all policy details to ensure compliance with regulatory and internal requirements.
• Process customer requests efficiently and to a high standard, maintaining strong accuracy and attention to detail.
• Build and maintain effective working relationships with internal teams, external brokers and trustees.
• Provide up‑to‑date pension information and support, helping customers and stakeholders understand retirement benefits and processes.

• Strong written communication, interpersonal and problem‑solving skills, with excellent attention to detail.
• Previous office‑based experience, with the ability to work effectively in a structured environment.
• A good understanding of life and pensions products or previous experience in a similar environment is desirable.
• Ability to adapt to change, prioritise work effectively and meet critical deadlines.
• Awareness of industry regulatory requirements; QFA or APA studies (or willingness to undertake them) is an advantage.

What will you get for this role? 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• A competitive market leading salary depending on skills, experience, and qualifications 
• Generous pension (employee contribution matching of up to 14% if you contribute 8%) 
• Annual performance related bonus and pay review 
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days 
• Generous Health & dental insurance contributions
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme 
• TaxSaver Travel Scheme 
• Up to 40% discount for some Aviva products plus discounts for Friends and Family 
• Professional qualification support and transparent career progression plans 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Aviva is for Everyone  

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact noemi.pers@aviva.com