Sales Support & Operations Manager

We’re building something meaningful in Life & Pensions — and you could be part of it. Thanks to our recent growth and success, we’re hiring across the Life & Pensions Sales Division. If you’re driven by purpose, thrive in a fast-paced environment, and want to help customers make confident choices about their future, we’d love to hear from you. 

As our new Sales Support & Operations Manager, you’ll lead the teams that keep our broker-focused life insurance business running smoothly—and help shape the future of how we work. This is a high-impact role where you’ll drive operational excellence, strengthen broker relationships, and support our Distribution team in achieving their commercial goals. 

Duties & Responsibilities 

• Lead and develop our Sales Support and Agency teams—setting clear goals, building engagement, and creating a collaborative, customer-first culture. 

• Act as a key contact for broker queries and escalations—building strong relationships and delivering a seamless experience. 

• Drive retention strategies for brokers and policyholders, analysing trends, and working with Sales and Marketing to design impactful campaigns. 

• Identify and implement process improvements to boost efficiency and service quality—leveraging technology and automation where it makes sense. 

• Oversee day-to-day operations, including broker onboarding, commissions, and policy servicing. 

Skills & Experiences 

• Experience in sales operations or a similar role within life insurance or financial services. 

• Proven leadership skills and a track record of managing high-performing teams. 

• Strong understanding of the Irish broker market. 

• QFA qualification or relevant Business Degree. 

• Excellent communication and stakeholder management skills. 

• Experience implementing risk control frameworks & procedures.  

What will you get for this role? 

• A competitive market leading salary depending on skills, experience, and qualifications 

• Generous pension (employee contribution matching of up to 14% if you contribute 8%) 

• Annual performance related bonus and pay review 

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days 

• Generous Health & dental insurance contributions after six months 

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme 

• Cycle to Work benefit scheme 

• TaxSaver Travel Scheme 

• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. 

• Up to 40% discount for some Aviva products plus discounts for Friends and Family 

• Employee Assistance Programme 

• Volunteering days 

• Professional qualification support and transparent career progression plans 

Aviva is for Everyone 

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com